Bet 22 Privacy Policy — Your Data, Our Responsibility

Bet 22 collects information about you in two ways — what you provide directly, and what is generated automatically as you use the platform. Each serves a different purpose.

Information You Provide Directly

Your name and mobile number are required at registration. For KYC verification, a national ID and photo are needed — this applies only when withdrawals exceed a specified amount. Any conversations with our support team are also recorded and stored.

Automatically collected data

Every time you log in, your IP address, device information, and browser type are automatically recorded. This is for security purposes — this data helps us alert you if a login attempt is made on your account from an unrecognised device. Your gaming and betting history is also retained, as it is needed for dispute resolution and bonus calculations.

Bet 22 uses the information it collects solely for specified purposes and never beyond those.

• Account Management: For login, password recovery, and security verification
• Payment Processing: To process deposits, send withdrawals, and verify transactions
• Legal Obligation: To meet anti-money laundering requirements and comply with regulatory obligations
• Responsible Gaming: To detect unusual betting patterns and alert the user
• Support Services: To review account history for dispute resolution and issue handling
• Platform Improvement: To understand which features are used most — in anonymous, aggregated statistics

Bet 22 never shares your data with third parties for advertising purposes. Any promotional messages we send — such as new bonus offers — go only to your registered mobile number, and you can opt out at any time.

Bet 22 shares limited information with third parties only in limited circumstances — and the reason is clearly stated in each case.

Who We May Share It With

• Payment Processor: Data required to verify bKash, Nagad, and Rocket transactions. Only transaction details are shared — not the rest of your account information.
• Game Providers: A session token used for security verification during gameplay — not personal information.
• Security Services: For analysis of IP and device data by the fraud detection system.
• Law Enforcement: When legally required to do so by a court order or government investigation.

Bet 22's security framework operates across multiple layers — covering not just technical safeguards, but procedural and human-level protections as well.

Technical Security

• All data transmissions are encrypted with TLS 1.3 — bank-grade security
• Stored sensitive data encrypted with AES-256
• Passwords are stored as hashed values using the bcrypt algorithm
• Firewalls and intrusion detection systems are active on all servers
• Regular security audits and penetration testing

Procedural Safeguards

Bet 22 employees can only access the information necessary for their specific role — a strict "need to know" policy is in place. A support representative does not have access to your full payment details, only what is needed to assist you. All employees receive data protection training and are bound by confidentiality agreements.

Physical access to our data centres is strictly controlled — entry without biometric verification is not possible. Server backups are maintained at separate geographic locations to prevent data loss in the event of an incident.

Bet 22 does not store data indefinitely. Each type of information has a defined retention period.

• While your account is active: All data is retained from account opening until the account is closed.
• After account closure: Financial transaction records are retained for a maximum of 7 years in accordance with legal requirements.
• KYC Documents: Retained for up to 5 years after verification is complete.
• Support Conversations: Retained for 2 years for dispute resolution purposes.
• Log Files: Security logs for 90 days, general access logs for 30 days.

Once the retention period ends, your data is securely deleted or anonymised in a way that makes it impossible to link back to you.

Cookies are used on the Bet 22 website and app. These are small text files stored on your device that help the platform recognize you.

To disable analytics cookies, go to "Privacy" under your account settings. Turning off cookies on a mobile browser may affect certain features — your login session may end repeatedly.

Bet 22 is strictly not for anyone under 18. We do not collect or store data from minors — this is a firm policy.

If a minor is suspected of having created an account using false information, Bet 22 will immediately close that account and arrange for the relevant data to be deleted. Parents who have concerns are encouraged to contact Support — action will be taken promptly.

For any privacy-related questions or concerns, please reach out to Bet 22. We take all complaints seriously and review each one thoroughly.

Complaints receive an initial response within 7 business days and we aim to resolve them within 30 days. If a complex matter requires more time, you will be informed.

Bet 22 may update this Privacy Policy from time to time as needed. How you are notified will depend on the nature of the change.

• Minor Changes (Language refinements or clarifications): Only the update date at the top of the page changes.
• Moderate Changes (New types of data collection or new purposes of use): A banner notice will be displayed on the site.
• Major Changes (Material changes to your rights or data-sharing practices): An SMS is sent to your registered mobile number and, where required, fresh consent is obtained.

Continuing to use the platform after any changes are made is taken as acceptance of the updated policy. We therefore recommend checking this page periodically.